For members of the Springfield College community, Cheney Hall provides exceptional dining services. ARAMARK employee Paul Harris is a familiar face for many that take advantage of Cheney’s advantageous all-you-can-eat facility.
Always greeting the dining hall’s patrons with a charismatic smile, Harris has long been a central figure to the quality customer service delivered to thousands daily.
In fact, this February marks a decade of time spent here at Springfield College for Harris. In his time here, he has witnessed Cheney Hall directors, supervisors and employees come and go.
The arrival of President Mary-Beth Cooper on campus marks the second presidency Harris has been here for. When he arrived in 2004, Cheney Hall was a typical cafeteria.
Since, the dining hall has evolved into what it is today – resembling a high-class restaurant where the hungry clientele can witness their food being prepared before their very eyes.
“Each year since I have been here has gotten better,” remarked Harris. “Our people skills here are what make things successful. We would like to make anyone that comes through Cheney Hall feel like they are the president of this college. We will treat them no differently than we would treat President Mary-Beth Cooper.”
Harris had previously been an integral part of operations at Cheney as the Health and Safety Chairman. A recent promotion has found him taking on a second responsibility: serving as supervisor to his fellow workers. As supervisor, Harris hopes to heed the same respect to his workers that he does to customers.
While Harris often appears joyous bustling through his daily activities, he takes his responsibilities very seriously. “Peoples’ lives are in our hands, and it is important that we take safe measures.Our students here are a commodity that we would like to protect,” he explained.
As both supervisor to all workers and Health and Safety Chairman, Harris can be found roaming around Cheney with haste, overseeing the general well-being of the operation with a great attention to upholding impeccable health standards. Bringing an unquestionable work ethic, he even works the full day on Saturdays, from 10 a.m. to 10 p.m., being present for both opening and closing.
While much has changed about Cheney Hall during Harris’ decade of employment on staff, his commitment to customer service has been unwavering.
“If there is any advice or requests students or anyone else may have, including certain kinds of foods that people want, if you send us an email, we will make sure we get it for you,” guaranteed Harris, adding with confidence: “If the people have a need, we will make sure it is addressed.”
He may be busier than ever, but Harris maintains the same level of hospitable friendliness. 2014 brings a new decade of service, as well as a well-deserved new position, but the same charismatic smile can be expected from Harris. He can be found Tuesday through Saturday in Cheney Hall, assuring things go smoothly both for his workers and customers.